Refund policy

Exchanges/Refunds 

Exchanges and refunds accepted within 14 days of purchase. 

. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange .
If you are approved, then your exchange or refund will be processed. If refunded, A credit will automatically be applied to your store account within a certain amount of days. Typically 3-7 business days. 

We only replace items if they are defective or damaged.

 

email us:

info@jadelosangeles.com

send your item to: 

Shipping
To return your product, you should mail your product to:

14955 W Bell Rd
Box 8553
Surprise Az 85374

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.